Vero Terms of Service

Last updated: November 3, 2026 Effective: November 3, 2026

Please read these Terms before you ride. Section 20 says that you and Vero will resolve most disputes by individual arbitration instead of in court, and that you give up class actions and jury trials to the extent the law allows. You can opt out of arbitration within 30 days (Section 20.8). Section 19 limits what Vero owes for most money claims, but never for injury caused by Vero's negligence. Section 10 sets Vero's alcohol-free rule, and Section 11 explains when a driver may end your ride without a refund.

1. These Terms and who we are

1.1 The agreement. These Terms of Service ("Terms") are an agreement between you and Vero Transportation, LLC, a Mississippi limited liability company ("Vero," "we," "us"). They cover the Vero app, the Vero App Clip, the website at ridevero.app, and every ride you book or take with Vero.

1.2 Privacy. Our Privacy Policy at https://ridevero.app/privacy explains what information we collect and how we use it. It is part of these Terms.

1.3 How you accept. You accept these Terms when you tap to agree while creating your account, when you check the agreement boxes to join a ride through the App Clip, or when you accept an updated version in the app. Vero keeps a record of the version you accepted and the date and time you accepted it. Each version applies to rides you book while that version is in effect. Section 22 explains how changes work.

1.4 If you do not agree. If you do not agree to these Terms, do not create an account, join a ride, or ride in a Vero van.

2. The service Vero provides

2.1 Vero carries you. Vero provides the transportation itself. Your ride is in a Vero van, driven by a driver Vero employs, and your contract for the ride is with Vero.

2.2 One group per van. Vero carries groups of people who already know each other. Every ride carries one group that its host put together, and Vero does not add riders the group did not invite.

2.3 Where and when. Vero operates only in Mississippi, in and around Oxford, within the service area and during the service hours shown in the app. The app will not book a pickup or drop-off outside the service area, or a ride that would still be running when service closes for the night. Vero may change its service area, hours, and prices for future rides. The price and terms shown when you book apply to that ride.

2.4 Operating authority. [MDOT certificate status: state the certificate of public convenience and necessity number issued by the Mississippi Transportation Commission, or the exemption Vero operates under.]

2.5 Insurance. [Insurance statement: for example, "Vero maintains commercial auto liability insurance on every van at or above the limits Mississippi requires for passenger carriers."]

2.6 Charters. Rides scheduled in advance and whole-van charters are arranged outside the app under a separate written agreement. These Terms apply to those rides except where that agreement says otherwise.

2.7 Estimates. Arrival times, wait times, and fare estimates in the app are predictions based on live traffic and demand, and they can change.

3. Eligibility and your account

3.1 Age. You must be 18 or older to create an account, join a ride, or ride in a Vero van, including as a guest.

3.2 Date of birth and phone. When you create an account in the app, you give us your date of birth and confirm your phone number with a one-time code. The app will not finish sign-up if your date of birth shows you are under 18. If you join a ride through the App Clip, you confirm that you are 18 or older. Vero does not check identity documents, so the date of birth and confirmation you give must be true.

3.3 Riders under 18. Vero may refuse a ride, end a ride, or close an account when we reasonably believe the rider is under 18.

3.4 One person per account. Your account is for you alone. Keep your phone and sign-in codes secure, and do not let anyone else use your account or book through it. Tell us at team@ridevero.app if you think someone else has used your account. Give us accurate information and keep it up to date.

3.5 Each booking is its own transaction. For each ride, Vero shows the price before you pay, you authorize a hold, Vero provides the ride, and the charge is completed under Section 6. Once Vero has provided a ride and charged the fare, that booking is a completed transaction, fully performed by both you and Vero.

3.6 Confirming these Terms after you turn 21. If you were under 21 when you accepted these Terms, each time you book, join, or take a Vero ride after your 21st birthday, you confirm and ratify the version of these Terms in effect that day, as if you had accepted it then. When you ratify these Terms this way, you have 30 days from that booking to opt out of arbitration under Section 20.8.

3.7 Conditions of riding. The safety and conduct rules in Sections 9, 10, and 11 are conditions of riding in a Vero van. They apply to every rider and guest of every age, and Vero enforces them by refusing or ending service.

4. Groups, hosts, riders, and guests

4.1 Host. The host is the rider who creates a ride. The host invites riders by link, code, or QR code. Only the host can request the ride and cancel it.

4.2 Riders. A rider is a person who joins a ride through the Vero app or the App Clip. Each rider accepts these Terms when joining and is bound by them as a rider for that ride. If you join through the App Clip, you accept these Terms and the Privacy Policy, and confirm that you are 18 or older, when you check the boxes on the join screen.

4.3 Guests. A rider can add guest seats for people traveling with the group who do not use the app. The rider who adds a guest seat pays for it. Before the ride, that rider must tell each guest that the ride is governed by these Terms, including the alcohol and conduct rules. A guest who boards a Vero van after being told accepts the parts of these Terms that apply to riders, including Sections 9 through 12. Guests must be 18 or older. The host can turn guest seats off for a ride.

4.4 Group size. A Vero ride needs at least 4 paid seats and carries up to 10 people, counting guests.

4.5 How the group is set. Each ride uses one of two ways to set the group, and the app shows which one before you pay.

(a) Lock group. The host locks the group to set the number of seats. Payment opens after the lock, and no seats can be added afterward. If a rider leaves a locked group before the ride is requested, the host may invite someone to take that seat. The host can request the ride once every seat is paid.

(b) Open group. The group stays open for new riders until the host taps Request ride, and each rider pays when joining. The host can request the ride once at least 4 seats are paid and every rider in the group has paid. When the host taps Request ride, the group closes and the number of seats is set.

4.6 Removing a rider. The host can remove a rider, with no fee to anyone, until the group is locked or the ride is requested. After that, the host cannot remove riders.

4.7 One ride at a time. You cannot create or join a ride while you are on another active ride, and no one can join a ride after it has been requested.

4.8 The people you bring. The host must tell the people the host invites, before the ride, that these Terms apply. A rider who adds a guest seat must tell that guest the same, and is responsible for that guest's conduct and for any damage the guest causes under Section 12.

4.9 Blocking. You can block another rider in the app. A block works in both directions: neither of you can join a ride whose host or current riders include the other.

4.10 Reporting. You can report another rider for harassment, threats, intoxication, being under 18, or anything else. Reports go to Vero's team, and reports of threats or of a rider under 18 also alert Vero's on-call operator. We review reports and may act under Section 11 or Section 23. Making a false report to harm someone breaks these Terms.

5. Fares

5.1 How the price works. Vero sells the whole van for your ride, and your group shares its price. The van price depends on the day, the time, expected demand, and the distance of the ride from central Oxford, which can add a zone fee for longer rides. On some days Vero sets one flat price per seat instead.

5.2 You see the price first. Before you create or join a ride and before you pay, the app shows the van price, your share per seat, and the hold for the seats you cover. A price quote stays fixed for 10 minutes while you book. Once a ride is created, its van price does not go up.

5.3 Your share. Your share per seat is the van price divided by the number of seats in your group, rounded up to the next cent. If more people join after you pay, your share falls. Across the whole group, Vero never collects more than the van price for a ride, plus any fee these Terms describe.

5.4 Waiting. Vero does not charge for waiting time.

5.5 Downtown pickups. City of Oxford rules require vehicles for hire to pick up riders downtown only at designated locations between 9:00 pm and 3:00 am. During those hours, a downtown pickup may need to be at one of those locations.

5.6 Receipts. Vero offers a receipt for every charge, available in the app. Your receipt shows the date and time of the ride, the pickup and drop-off, the distance of the booked route, the amount charged to you, and the number of riders in your group.

5.7 Tips. Tipping is optional. A tip you add after a completed ride goes entirely to your driver. It is charged separately from your fare, to your saved payment method or to the payment method you confirm in the payment sheet, and it is not refundable once the ride is complete unless Vero chooses to refund it. Your receipt shows the tip.

6. Payments and holds

6.1 How you can pay. You can pay in U.S. dollars with a card or Apple Pay, or with Vero credit when your balance covers the full fare (Section 8). Stripe, Inc. processes Vero's payments, and Stripe's terms and privacy policy (https://stripe.com/privacy) also apply to that processing. Apple is not a party to Apple Pay payments and is not responsible for them.

6.2 Paying places a hold. When you pay for your seat by card or Apple Pay, Vero does not charge you right away. Your card issuer places a hold (an authorization) for the amount shown on the pay screen. The hold appears as a pending amount on your account. When you pay with Vero credit, the credit is applied when you pay. It is returned to your balance if the ride is cancelled under a rule in Section 7 that releases holds, or if you leave before the ride is requested.

6.3 Your authorization. By tapping Pay, you authorize Vero and Stripe to place a hold for the amount shown and to charge up to that amount under this Section 6.

6.4 Size of the hold. The hold is the most you can be charged for the seats you cover. For each seat, the hold is the van price divided by four (the smallest group Vero runs), rounded up to the next cent, or less when less than that remains to be paid for the van. If your group's number of seats is already set when you pay, the hold equals your exact share. If you cover more than one seat, the hold covers each of them.

6.5 When you are charged. Vero charges your share when the ride starts, at the host's check-in at the van (the driver scans the host's ride pass). Every seat in the group is charged at that moment. If the host never checks in, Vero charges when the driver records a whole-ride no-show under Section 7.7, or when a ride that started is completed. Vero charges only after the van has reached the pickup, and never on a timer. You are charged once for your seats. The ride charge is never more than your hold. A cleaning or damage fee under Section 12 is a separate charge.

6.6 When the hold is released. Any part of a hold that Vero does not charge is released. The whole hold is released when you leave before the ride is requested, or when a ride is cancelled under a rule in Section 7 that releases holds. The unused difference is released when your final share is less than your hold. Vero sends the release when it happens, but your card issuer decides when the pending amount drops off your statement, which commonly takes several business days.

6.7 Covering other riders. You can pay for your own seat and also cover other riders and guest seats. When you do, your hold and your charge include each seat you cover.

6.8 Saved cards. When you pay by card, Stripe saves the card to your Vero account. Vero takes ride fares, the host cancellation fee, and no-show charges from your hold. Vero uses a saved card for a new charge only when you book a later ride with it, or to collect a cleaning or damage fee under Section 12. You can remove a saved card at any time in the app's payment settings. Removing a card does not cancel a charge for a ride you already took or a fee you already owe.

6.9 Unpaid seats. If a seat in your group is still unpaid, Vero may send reminders. A ride waiting for payment expires after 2 hours without activity (Section 7.6).

6.10 Failed payments. If a hold or charge fails, you may need to use another payment method before Vero can hold your seat. Vero is not responsible for fees your bank charges, such as overdraft fees, unless a charge Vero made in error caused them.

7. Cancellations, leaving, no-shows, and refunds

7.1 Before the ride is requested. Any rider can leave for free before the host taps Request ride. That rider's hold is released in full, and any Vero credit the rider used is returned. The host can cancel for free before requesting the ride, and every hold is released.

7.2 The first 60 seconds after Request ride. When the host taps Request ride, a 60-second window starts. During that window, no rider can leave, and the host can cancel for free.

7.3 After the 60 seconds. When the window ends, the van is on its way and the ride is final.

(a) A rider who leaves stays on the ride's list of seats, and that rider's seat is charged at check-in with everyone else's. There is no extra fee for leaving.

(b) A rider who leaves after check-in is not refunded.

7.4 Host cancellation fee. A host who cancels after the 60-second window and before checking in at the van pays $5. Vero takes the $5 from the host's own hold, and every other rider's hold is released in full. The host does not pay the $5 if any of these is true:

(a) no driver and van had been assigned to the ride when the host cancelled;

(b) the van was overdue, meaning it had not reached the pickup within 20 minutes after the ride was requested or within twice the wait time quoted when the host paid, whichever is longer;

(d) Vero cancelled the ride; or

(e) Vero cannot confirm when the host cancelled.

7.5 Host cancellation ends at check-in. Once the host has checked in at the van, the host can no longer cancel the ride.

7.6 Rides Vero cancels. Vero cancels a ride, releases every hold, refunds every charge, and returns any Vero credit used, when:

(a) the group is paid and ready, but the host does not tap Request ride within 5 minutes;

(b) a ride waiting for payment has had no activity for 2 hours;

(d) Vero cancels the ride for any other reason of its own.

This Section 7.6 does not apply when a driver refuses or ends a ride under Section 11. Section 7.6 does not reverse charges made after a whole-ride no-show under Section 7.7.

7.7 Whole-ride no-show. If the group does not board, the driver may record a no-show once the van has been at the pickup for at least 5 minutes and the driver's location shows the van within 250 meters of the pickup. Vero then charges every seat on the ride. A later cancellation does not reverse those charges.

7.8 Where refunds go. Refunds go to the original payment method. If you paid with Vero credit, the refund returns to your Vero credit balance. Your card issuer decides when a card refund appears on your statement, which commonly takes several business days.

7.9 Problems with a ride or a charge. If you think a charge is wrong or a ride was not provided as described, contact us at team@ridevero.app or through support in the app. We review each request and refund any charge made in error and any fare for a ride Vero did not provide as described.

7.10 Repeated cancellations. Vero may limit bookings for an account that repeatedly cancels or leaves rides.

8. Vero credit

8.1 What it is. Vero credit is a balance on your account that you can spend on Vero rides. Vero may add promotional credit to your account. Credit also comes from refunds: a refund of a fare you paid with credit returns as credit, and Vero support may issue a refund as credit if you agree.

8.2 No cash value. Vero credit has no cash value. You cannot withdraw it, transfer it to another account, or exchange it for cash, except as Section 8.6 provides.

8.3 No expiration. Vero credit does not expire.

8.4 Spending credit. You can pay with Vero credit when your balance covers the full fare for the seats you are paying for. Vero spends promotional credit first, then credit that came from a refund. A refund of a fare paid with credit goes back to your balance as the same type of credit you spent.

8.5 Corrections. Vero may remove credit that was added by mistake, or obtained by fraud or in breach of these Terms, and will tell you when it does.

8.6 Closing your account. When your account deletion completes, Vero refunds any credit that came from a refund of your own payment to the payment method you used.

9. Riding with Vero: safety and conduct

9.1 What you must do. While you are in or around a Vero van, you must:

(a) wear your seatbelt whenever the van is moving, stay seated, and keep your body and belongings inside the van;

(b) follow your driver's safety directions;

(d) follow the law.

9.2 What you must not do. In or around a Vero van, you must not:

(a) harass, threaten, or touch anyone without consent;

(b) use abusive, threatening, or discriminatory language toward the driver or other riders, in person or in the app;

(d) smoke or vape anything, including cigarettes, vapes, and cannabis. Smoking in the van carries the smoke cleaning fee in Section 12.2. For vaping, the driver will ask you to stop first; the fee applies if you keep going;

(e) damage the van, or handle its controls, wiring, lights, screen, or equipment other than through the app controls Vero provides;

(f) distract the driver or interfere with driving; or

(g) record the driver or other riders in a way that breaks the law, or publish a recording made in the van in a way that violates someone's privacy.

9.3 Lights and sound. Vero vans use loud, changing music and bright, intense lighting effects, including flashing lights. If flashing lights or loud sound affect you, tell your group and your driver before the ride, and ask the rider controlling the van to change the settings. If the effects make you unwell during the ride, tell the driver, and the driver will stop at a safe place.

9.4 Getting help during a ride. If something goes wrong during a ride, tell your driver or use the Safety screen in the app to message Vero (Section 15.4). In an emergency, call 911.

10. Alcohol and drugs

10.1 Vero vans are alcohol-free. Vero has a zero-tolerance rule for alcohol in its vans. This is Vero's own rule, and it applies to every rider and guest of any age. You may not bring, carry, open, or drink alcohol of any kind in a Vero van, whether the container is sealed or open.

10.2 Riders under 21. If you are under 21, you may not possess or consume alcohol on a Vero ride, and you may not ask another rider to give you alcohol. Mississippi law makes it a crime for a person under 21 to possess alcohol in a public place and for anyone to give alcohol to a person under 21. Many Vero riders are under 21, which is why the rule in Section 10.1 has no exceptions.

10.3 When a driver sees alcohol. If a driver sees alcohol before the ride starts, the ride does not start until the alcohol is left behind. If a driver sees alcohol during the ride, the driver may end the ride for the rider who brought it under Section 11.

10.4 What you are responsible for, and what Vero undertakes. You are responsible for what you bring into the van and what you consume, before and during the ride. Vero does not search riders or their belongings, does not check what anyone drank before the ride, and does not verify what anyone is consuming. The driver's job is to drive the van and operate its systems, and the driver acts on what the driver observes. These are limits on what Vero undertakes to do. Vero enforces its alcohol rule through what its drivers observe: a driver who sees alcohol in the van, or a rider who appears intoxicated to the point that the rider is a safety risk to themselves or others, cannot stay seated and belted without help, or is likely to be sick in the van, may refuse to start the ride or end it under Section 11.

10.5 Drugs. The same rules apply to drugs. You may not bring, use, sell, or share illegal drugs in a Vero van, and you may not use any drug in the van, including cannabis. Mississippi law does not allow smoking or vaping cannabis in a motor vehicle, even with a medical cannabis card. Medicine you take as prescribed is fine. Vero does not search riders or their belongings and does not verify what anyone has taken; the driver acts on what the driver observes. A driver who sees drugs or drug use in the van, or a rider who appears impaired in the ways described in Section 11.1(a), may refuse to start the ride or end it under Section 11, and may call the police. Vero will not knowingly transport illegal drugs. A rider who uses drugs in a Vero van is removed with no refund under Section 11.3, owes any cleaning or damage fee under Section 12 for residue, smell, or mess, and has their account closed under Section 23.2.

11. When a driver may refuse or end a ride

11.1 Reasons. Your driver may refuse to start your ride, or may end your ride and require you to leave the van, when the driver reasonably believes that you:

(a) are intoxicated to the point that you are a safety risk to yourself or others, cannot stay seated and belted without help, or are likely to be sick in the van;

(b) have alcohol or illegal drugs in the van, or are smoking or vaping in it;

(d) are directing abusive or threatening language at the driver or another rider;

(e) are damaging the van, interfering with its equipment, or distracting the driver;

(f) will not wear a seatbelt or follow the driver's safety directions;

(g) are doing anything else that threatens the safety of the driver, other riders, the public, or the van; or

(h) are seriously disrupting the ride for the driver or other riders after the driver asks you to stop.

The driver decides based on what the driver sees and hears, and records the reason for the decision.

11.2 Where the driver stops. A driver who ends a ride will stop at a safe, lit, public location, such as a designated pickup location, an open business with staff, or a well-lit public area near the route. The driver will not leave you at an unlit roadside or anywhere that is unsafe given your condition. If you appear to need medical help or cannot care for yourself, the driver will call 911 and will stay with you until emergency services or a rider from your group takes over, unless staying would put the driver or other riders at risk. The driver may call the police when someone's safety requires it. If you refuse to leave, the driver will keep the van stopped and may call the police. Drivers use physical force only as the law allows to protect themselves or others. Other riders in your group may choose to leave with you, and Section 7.3 applies to their fares.

11.3 Your fare. If a driver refuses or ends your ride under this Section 11, your fare for that ride is not refunded. Any charge already captured stands. If your seat had not been charged yet, it is charged with the rest of the group at check-in or at a whole-ride no-show; if the ride is cancelled before then, your hold is released like everyone else's. If the person removed is a guest, the seat the covering rider paid for that guest is treated the same way. Other riders' fares follow the normal rules in Sections 6 and 7.

11.4 Ending the ride for the whole group. If one rider's conduct makes it unsafe to continue the ride with anyone on board, the driver may end the ride for the whole group at a safe, lit, public location under Section 11.2. The captured fare of each rider whose conduct caused the stop is not refunded, and a rider who covered a guest whose conduct caused the stop is treated the same way for that guest's seat; a seat not yet charged is released under Section 11.3. If the host is the rider whose conduct ended the ride, the ride ends for the group under the normal cancellation rules and Vero may close the host's account under Section 23. Vero refunds every other rider's fare without being asked. A rider who disagrees with how we classified them can ask for a review under Section 11.5.

11.5 Asking for a review. If you believe a driver refused or ended your ride without good reason, or you took no part in conduct that ended your group's ride, contact us at team@ridevero.app or through support in the app within 7 days. We will review the driver's report and the ride records, tell you what we decided, and refund your fare if we find that the driver did not have a reasonable basis for the decision, judged by what the driver saw and heard at the time, or that you took no part in the conduct.

11.6 Disability. A driver will not refuse or end a ride because of behavior caused by a disability, such as involuntary movements, sounds, or speech, unless that behavior is violent, seriously disruptive, or illegal, or poses a direct threat to the safety of others. Behavior caused by a disability is not, on its own, a reason to refuse or end a ride.

11.7 The people you bring. A rider who adds a guest seat is responsible for that guest's conduct, and the host must tell invited riders that these Terms apply (Section 4.8).

11.8 Your account. Vero may suspend or close the account of a rider who was removed, or who repeatedly breaks these rules, under Section 23.

12. Damage, cleaning, and lost property

12.1 Who is responsible. You are responsible for damage you cause to a Vero van, and for leaving it in a condition that needs cleaning beyond normal use, such as vomit, spilled drinks, food, or smoke. A rider who adds a guest seat is responsible in the same way for that guest. If a van is damaged or left needing cleaning during a ride and no one in the group identifies who caused it, the host is responsible for the fee, because the host chose who rode.

12.2 Fees. If a van needs cleaning or repair because of you or a guest you covered, Vero may charge a fee equal to the reasonable, documented cost: $150 for a cleaning, $100 for smoke or vapor odor removal when anyone smokes in the van, or keeps vaping after the driver asks them to stop, and the actual cost of a repair up to $500 per incident. The cleaning amounts are a reasonable estimate of what it costs Vero to take a van out of service and clean it, not a penalty.

12.3 Evidence, notice, and disputes. The driver documents the condition with photos at the end of the ride. Before charging a fee, Vero sends you the amount and a summary of the evidence. Vero then charges the saved payment method of the rider who caused it, or of the rider who covered the guest who caused it, or of the host when no one in the group identifies who caused it (Section 12.1). You can dispute a fee within 30 days by contacting team@ridevero.app. We will review it and refund any amount the evidence does not support.

12.4 No fee in these cases. Vero does not charge a cleaning fee for ordinary shedding by a service animal, or for a condition caused by a disability.

12.5 Lost property. You are responsible for your belongings, and Vero does not accept responsibility for items left in a van. If you leave something behind, message your driver within 72 hours after the ride or contact support, and we will try to help you get it back.

13. In-van features and music services

13.1 Amenities. Vero vans offer lights, sound, a screen, Wi-Fi, and music controls. These are extras. A ride still counts as provided if one of them is not working. The van's lighting controller uses a small microphone only to sync the lights to the music, and it does not record audio.

13.2 Controlling the van. The rider whose phone controls the van's music and lights for the ride is responsible for what plays. Keep the volume and content reasonable for everyone in the van. The driver may lower the volume or change settings for safety.

13.3 Your music accounts. You can connect your own Spotify or Apple Music account to play music during your ride. Your use of those services is governed by their own terms, including the Spotify Terms of Use and the Apple Media Services Terms and Conditions, and you must follow them. You are responsible for your music account and for what you choose to play.

13.4 Spotify. For Spotify:

(a) Vero makes no warranties or representations on behalf of Spotify, and disclaims all implied warranties for the Spotify platform, the Spotify service, and Spotify content, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement;

(b) you may not modify or create derivative works based on the Spotify platform, the Spotify service, or Spotify content;

(c) you may not decompile, reverse engineer, disassemble, or otherwise reduce the Spotify platform, the Spotify service, or Spotify content to source code or any other human-readable form, to the full extent the law allows;

(d) Vero is responsible for its own products and services, and Spotify has no liability for them; and

(e) Spotify is a third-party beneficiary of these Terms and of our Privacy Policy, and Spotify may enforce these Terms against you directly.

13.5 Apple Music. Vero uses information from your Apple Music account only to play and control your music during your ride and to match the van's lighting to it.

13.6 Van announcements. The van plays spoken announcements. They can include the name of the destination, and the first name of the rider controlling the music if that rider allowed AI features (Section 15.5(c)). Our Privacy Policy explains how these announcements are made.

13.7 Wi-Fi and Bluetooth. Vero gives your group a Wi-Fi network name and password for your ride. Use the van's Wi-Fi and Bluetooth only for your ride and only lawfully. Riders in your group can see the Bluetooth name of the phone connected to the van's speakers.

14. Maps, directions, and estimates

14.1 Directions can be wrong. Maps and directions in the app come from Mapbox and from Vero's own estimates. Directions, routes, map data, and arrival times can be inaccurate, incomplete, or out of date. Do not rely on them for your safety. When you walk to or from a pickup, follow road signs, traffic laws, and your own judgment. Mapbox asks us to tell you that its directions are used at your own risk and that you must follow traffic laws and road signs. This applies to Mapbox's directions and does not limit the care Vero owes you as your carrier.

14.2 Mapbox. Mapbox collects some information through the maps in the app. Our Privacy Policy explains this, and Mapbox's privacy policy is at https://www.mapbox.com/legal/privacy.

15. Chat, calls, safety tools, and AI features

15.1 Group chat. Each ride has a group chat for the host, the riders still on the ride, and the driver. Messages from the driver notify every rider. The app checks messages for abusive language before they are sent. Keep messages respectful, and do not harass or threaten anyone, post slurs, or share someone else's private information. Repeated abuse can lead to suspension or closing of your account. The group chat stays open until 4 hours after the ride ends. After that it locks and stays readable as a record of the ride. Vero may review chat messages when a rider reports a problem or when we need to look into a safety issue.

15.2 Messaging your driver after a ride. For 72 hours after a ride, you can message your driver one-on-one, for example about an item you left in the van.

15.3 Calls. Calls between riders and drivers go through a Vero bridge number, so neither side sees the other's real phone number. The host can call the driver while the ride is in progress, and other riders can call the driver before boarding. Vero does not record calls. We keep a log of each call showing who called, when, and how long the call lasted. The person receiving the call hears a short recorded announcement first.

15.4 Safety screen. The Safety screen in the app lets you send a message to Vero's on-call team with your name, ride, van, a short note, and your location if you choose to share it. This tool is not an emergency service. In an emergency, call 911.

15.5 AI-assisted features. Some features send information to outside AI providers. You choose whether to allow AI features on the permissions screen at sign-up or later in Profile, under Preferences, and your choice covers the AI features described in the Privacy Policy and any AI feature Vero adds later that uses the same kinds of information (text you type or send to Vero, and your first name), whether it runs in the app or through the van's systems. Vero updates Section 8 of the Privacy Policy before a new AI feature goes live. A feature that would collect a new kind of information, such as a recording of your voice, gets its own notice and its own permission at the time.

(a) Place search. When you type a destination search, Vero sends your search text to TypeSafe, an outside AI provider, to understand the search and rank the places it shows you.

(b) Suggested replies. To suggest quick replies, Vero sends the last few chat messages (each up to 280 characters, labeled with the sender's role, such as host or driver) to TypeSafe. A message is included only if the person who sent it allowed AI features. If you do not allow it, your messages are never sent and you will not see suggested replies.

(c) Your permission. The app asks whether you allow AI features before anything you type goes to TypeSafe. By allowing them, you agree that Vero may send your search text and your chat messages to TypeSafe for the purposes in (a) and (b), and may include your first name in the van's announcements under (e). If you do not allow them, place search uses standard map search, your chat messages are never sent, you will not see suggested replies, and the van's announcements do not use your name. You can change your choice in the app at any time.

(d) Support. Vero's support chat uses Fin, Intercom's AI agent, to answer questions. If you would rather talk to a person, say so in the chat or email team@ridevero.app.

(e) Van voice. The van's spoken announcements are produced by ElevenLabs, an AI voice provider, from text Vero writes. That text can include the name of the destination. It includes the first name of the rider controlling the music only if that rider allowed AI features under (c).

(f) AI can be wrong. Check the pickup, drop-off, and price before you pay. Contact us if an AI answer looks wrong, and do not rely on one for your safety.

16. Accessibility and service animals

16.1 Equal service. Vero serves riders with disabilities on the same terms as every other rider. Vero does not charge extra for a disability-related accommodation, and does not require a rider with a disability to bring an attendant.

16.2 Service animals. Service animals ride free. A driver may not refuse a ride or charge a fee because a rider is with a service animal. In the van, a service animal must stay leashed or otherwise under control and may not take a seat.

16.3 Asking for help. To ask for help boarding, another accommodation, or a wheelchair-accessible vehicle, contact us at team@ridevero.app or [support phone: new Telnyx number forwarding to Chris, digits pending] before your ride. We will tell you how we can provide your ride.

16.4 Conduct rules. Section 11.6 explains how behavior caused by a disability is treated.

17. Texts, notifications, and electronic communications

17.1 Texts Vero sends. Vero sends one-time sign-in and sign-up codes through our sign-in provider, Clerk, when you request them. Vero also runs one text program, Vero waitlist texts. If you check the box to receive texts when you join the waitlist, you receive:

(a) a code to confirm your phone number;

(b) a text confirming that you joined the waitlist; and

Vero does not send marketing texts, and ride updates come as push notifications in the app.

17.2 Frequency and cost. Message frequency varies. You receive a code each time you request one, and waitlist members receive up to two status texts. Message and data rates may apply.

17.3 STOP and HELP. Reply STOP to any Vero waitlist text to stop receiving Vero waitlist texts. Reply HELP for help, or contact team@ridevero.app or [support phone: new Telnyx number forwarding to Chris, digits pending]. Sign-in codes are sent only when you ask for one, and you need them to sign in. Wireless carriers are not liable for delayed or undelivered messages.

17.4 Push notifications. The app sends push notifications about your rides, such as driver messages, arrival updates, and payment reminders. You can turn them off in your phone's settings, and you will then need to check the app for updates.

17.5 Electronic communications and signatures. You agree that Vero may provide these Terms, receipts, notices, disclosures, and other communications electronically, in the app, by push notification, by text, or by email, and that those communications satisfy any legal requirement to be in writing. Tapping to agree, checking an agreement box, or tapping Pay is your electronic signature. To receive them you need a device that runs the current Vero app and can receive texts or email. You can ask for a paper copy of any communication by writing to us at the address in Section 26. Paper copies are free. You can withdraw your consent to electronic communications by contacting us, but Vero books rides only through its app, so withdrawing consent means you can no longer book rides.

18. Using the app and your content

18.1 License. Vero gives you a limited, personal, non-exclusive, non-transferable, revocable license to use the Vero app and App Clip to book and take Vero rides. Section 24.2 adds Apple's terms for the iOS app.

18.2 Rules for the app. You must not copy, modify, reverse engineer, or resell the app; get around its security or rate limits; use bots or scrapers; access another person's account; use the app to stalk or harass anyone; or use it for anything illegal.

18.3 Your content. You keep ownership of what you post, such as chat messages, ratings, feedback, and your profile photo. You give Vero a license to store, display, and use that content to run the service, keep riders safe, handle support and disputes, and meet legal duties. Your name and profile photo are shown to your driver and the riders in your group.

18.4 Feedback. If you send us ideas or suggestions, we may use them without paying you.

18.5 Vero's property. The Vero name, logo, app, and website belong to Vero.

19. Risk, disclaimers, and limits on liability

19.1 Ordinary road risk. You acknowledge that travel by motor vehicle involves risks, such as traffic accidents and the actions of other drivers, that cannot be removed entirely even with reasonable care. This acknowledgment is not a release. It does not limit anyone's liability for their own negligence, gross negligence, or willful misconduct, and it does not reduce the care Vero owes you as the company carrying you. Your acknowledgment at sign-up that Vero vans use loud music and intense lighting is an acknowledgment of the same kind, and it does not release Vero from responsibility for its own negligence.

19.2 The app and its features. The app, the App Clip, the website, and features such as maps, estimates, AI search, chat, music connections, lights, and Wi-Fi are provided as they are and as available. To the extent the law allows, Vero disclaims implied warranties for them, such as merchantability and fitness for a particular purpose. This Section 19.2 does not limit the care Vero owes you in carrying you, or any right that the law does not allow to be waived.

19.3 Indirect losses. To the extent the law allows, Vero is not liable for indirect, incidental, special, or consequential losses, or lost profits, caused by a late, missed, or cancelled ride, such as a missed flight, event, appointment, or reservation.

19.4 Cap on money claims. To the extent the law allows, Vero's total liability to you for all claims arising out of these Terms or Vero's services is limited to the greater of (a) the total fares you paid Vero in the 12 months before the event that gave rise to the claim, or (b) $1,000.

19.5 What these limits never cover. Nothing in these Terms limits or excludes Vero's liability for death or personal injury caused by the negligence of Vero, its drivers, or its staff; for gross negligence, fraud, or willful misconduct; or for any other liability that cannot be limited or excluded under Mississippi law. Sections 19.3 and 19.4 do not apply to those claims.

19.6 Other riders and outside services. Vero is not responsible for what other riders or guests do, except to the extent Vero's own negligence contributed to the harm. Outside services, such as Spotify, Apple Music, Stripe, and your wireless carrier, are run by other companies under their own terms.

19.7 Claims you cause. If someone makes a claim against Vero because you, or a guest you covered, broke these Terms or the law, you agree to pay Vero's reasonable costs from that claim, including reasonable attorney's fees. This Section 19.7 does not apply to the extent Vero's negligence, gross negligence, or willful misconduct caused the harm.

20. Resolving disputes and arbitration

20.1 Talk to us first. Most problems can be solved through support. Before starting an arbitration or a lawsuit, other than a small claims case, the person with the claim sends a written notice. You send yours to team@ridevero.app or to our mailing address in Section 26. Vero sends its notice to the phone number or email on your account. The notice must include your name, the phone number on your account, a description of the problem, and what you are asking for. You and Vero then have 60 days to try in good faith to resolve the dispute, including by a phone or video call if either side asks. Time limits for bringing the claim are paused during those 60 days.

20.2 Mississippi Consumer Protection Act. If your claim arises under the Mississippi Consumer Protection Act, completing the step in Section 20.1 counts as your reasonable attempt to resolve the claim informally, to the extent the law allows, and Vero will not argue that you failed to make the informal attempt that Miss. Code Ann. § 75-24-15(2) requires. You may also use any informal dispute settlement program approved by the Mississippi Attorney General. Nothing in these Terms waives your rights under that Act.

20.3 Agreement to arbitrate. If the dispute is not resolved within those 60 days, you and Vero agree to resolve any dispute, claim, or controversy arising out of or relating to these Terms, Vero's rides, the app, or your account by binding individual arbitration, except as Section 20.5 provides. The Federal Arbitration Act governs this Section 20.

20.4 Who decides what. The arbitrator decides all questions about this agreement to arbitrate, including whether a dispute must be arbitrated and whether this Section 20 was formed, is valid, applies, or can be enforced. The AAA Consumer Arbitration Rules, which this agreement adopts, also give the arbitrator that power. The only exceptions are the questions that Sections 20.10 and 20.11 reserve for a court.

20.5 Exceptions. (a) Either side may bring an individual claim in justice court, county court, or another small claims court, as long as the claim is within that court's limits and stays there. (b) If your claim involves sexual assault or sexual harassment, you may choose to bring it in court instead of arbitration, as federal law allows, and Section 20.10 does not apply to that claim if you so choose.

20.6 Rules and administrator. The American Arbitration Association ("AAA") administers the arbitration under its Consumer Arbitration Rules in effect when the arbitration is filed (www.adr.org), as modified by this Section 20. If the AAA is unavailable, you and Vero will agree on another administrator, or a court will choose one.

20.7 Fees, location, and remedies. Vero pays all AAA filing, administration, and arbitrator fees, except the part of the filing fee that the AAA Consumer Rules assign to you. Your part will never be more than the fee to file a lawsuit in the Circuit Court of Lafayette County, Mississippi, and Vero will reimburse it if the arbitrator awards you any relief. Any hearing takes place in Lafayette County, Mississippi, by video or phone, or in the county where you live if you ask. For claims of $10,000 or less, you may choose to have the case decided on written submissions. The arbitrator applies these Terms and Mississippi law, and may award the same individual relief a court could, including punitive and statutory damages and attorney's fees where the law allows. Each side pays its own attorney's fees unless the law or the award provides otherwise.

20.8 Your right to opt out. You can opt out of this agreement to arbitrate by emailing team@ridevero.app with the subject line ARBITRATION OPT-OUT within 30 days after you first accept these Terms. If you accepted an earlier version of Vero's terms that had no arbitration agreement, your 30 days start when you accept this version. Include your name, the phone number on your account, and a statement that you opt out of arbitration. If you opt out, the rest of these Terms still apply, and disputes go to the courts named in Section 21.

20.9 Changes to this Section 20. If Vero makes a material change to this Section 20, you can reject the change by emailing team@ridevero.app with the subject line ARBITRATION OPT-OUT within 30 days after the change takes effect. If you reject it, the version of Section 20 you last accepted continues to apply to you.

20.10 Individual claims only. You and Vero may bring claims against each other only on an individual basis, and not as a plaintiff or class member in any class, collective, consolidated, or representative action, including a private attorney general action. The arbitrator may not combine more than one person's claims, may not preside over any class or representative proceeding, and may award relief only to the individual party bringing the claim. If a court decides that this Section 20.10 cannot be enforced for a particular claim, that claim alone goes to the court named in Section 21, after the individual arbitration of any other claims ends, and it never proceeds as a class arbitration. A court, and not an arbitrator, decides any dispute about whether this Section 20.10 is valid or can be enforced.

20.11 Many similar claims. If 25 or more similar demands are filed against Vero, or by Vero, by the same or coordinated lawyers or organizations, these steps apply. If the AAA's Mass Arbitration Supplementary Rules apply, they apply as modified by this Section 20.11.

(a) The claimants' lawyers and Vero each choose 10 demands to go first. Each of those 20 cases is decided on its own facts by its own arbitrator.

(b) The other demands are not filed with the AAA, and no fees are owed for them, until the first 20 cases finish. Time limits for those claims are paused while they wait.

(c) After the first stage, the parties will mediate the remaining demands together in good faith, and Vero will pay the mediator.

(d) Demands that do not settle are then filed in groups of no more than 100. The claimants' lawyers and Vero choose the order together, and if they cannot agree, the AAA chooses at random.

(e) No result in any case binds any other claimant or any other arbitration. Every claimant keeps the right to an individual decision on their own claim, and any claimant may settle at any time.

(f) A court may enforce this Section 20.11 and decide disputes about it.

(g) If the first 20 cases have not finished within 180 days after filing, the remaining demands may be filed in the groups described in (d).

20.12 Jury trial waiver. If a claim goes to court instead of arbitration, you and Vero each waive the right to a jury trial, to the extent the law allows. This waiver does not apply if you opted out under Section 20.8, or to a claim you bring in court under Section 20.5(b).

20.13 Severability and survival. If any part of this Section 20 is found unenforceable, the rest still applies. If Section 20.10 cannot be enforced for a claim, Section 20.10 says what happens to that claim. This Section 20 continues to apply after your account closes.

21. Governing law and where cases are heard

21.1 Mississippi law. Mississippi law governs these Terms, without regard to conflict of law rules, except that the Federal Arbitration Act governs Section 20.

21.2 Courts. Any claim that is not arbitrated, including a claim by someone who opted out of arbitration, will be heard in the state courts of Lafayette County, Mississippi, or in the United States District Court for the Northern District of Mississippi, Oxford Division, and you and Vero consent to those courts. Small claims may also be brought in the justice court or county court where you live. This Section 21.2 does not change any venue that the Mississippi Consumer Protection Act gives you.

22. Changes to these Terms

22.1 Updates. Vero may update these Terms. The date at the top shows when they last changed.

22.2 Material changes. For a material change, meaning one that affects your rights, what you pay, or how disputes are resolved, Vero gives you at least 30 days' notice in the app before the change takes effect and asks you to accept the new version before your next booking. Vero may give shorter notice only when the law or a safety issue requires it. If you do not accept, you can stop using Vero and delete your account.

22.3 Changes apply going forward. A change does not apply to a ride booked before the change took effect, or to a dispute that arose before it took effect. Subject to Section 20.9, a claim is governed by the version of Section 20 in effect when the claim arose.

22.4 Other changes. Corrections, clarifications, and terms for new features you choose to use take effect when we post them.

23. Suspending or closing accounts

23.1 You can leave at any time. You can delete your account at any time in Edit profile. Our Privacy Policy explains what happens to your information.

23.2 When Vero may act. Vero may suspend or close your account, or refuse service, when we reasonably believe you broke these Terms, committed fraud, broke the law, created a safety risk, or failed to pay an amount you owe. Using drugs in a Vero van (Section 10.5), or repeated smoking or vaping after a warning, closes your account. Vero may also close an account for any other reason with reasonable notice. Where it is practical and lawful, we tell you the reason and how to ask for a review.

23.3 What continues. Closing an account does not cancel amounts owed for rides already taken or fees already owed.

24. Apple App Store terms

These terms apply when you use the Vero app or App Clip on an Apple device.

24.1 The agreement is with Vero. These Terms are between you and Vero only, and not with Apple. Vero, not Apple, is solely responsible for the Vero app and its content. These Terms do not set usage rules for the app that conflict with the Apple Media Services Terms and Conditions or the Volume Content Terms.

24.2 Scope of license. Your license to use the app is a non-transferable license to use it on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the app may be accessed and used by other accounts associated with you through Family Sharing, volume purchasing, or Legacy Contacts.

24.3 Maintenance and support. Vero is solely responsible for any maintenance and support for the app, as described in these Terms or as the law requires. Apple has no obligation whatsoever to provide maintenance or support for the app.

24.4 Warranty. Vero is solely responsible for any product warranties, whether express or implied by law, to the extent they are not effectively disclaimed. If the app fails to conform to an applicable warranty, you may notify Apple, and Apple will refund the purchase price of the app (if any) to you. To the maximum extent the law allows, Apple has no other warranty obligation for the app, and any other claims, losses, liabilities, damages, costs, or expenses caused by a failure to conform to a warranty are Vero's responsibility.

24.5 Product claims. Vero, not Apple, is responsible for addressing any claims by you or any third party relating to the app or your possession and use of it, including (a) product liability claims; (b) any claim that the app fails to conform to an applicable legal or regulatory requirement; and (c) claims under consumer protection or similar laws. These Terms do not limit Vero's liability to you beyond what the law allows.

24.6 Intellectual property. If a third party claims that the app, or your possession and use of it, infringes that third party's intellectual property rights, Vero, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of that claim.

24.7 Legal compliance. You represent and warrant that (a) you are not located in a region that is subject to a U.S. Government embargo or that the U.S. Government has designated as a "terrorist supporting" region, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.

24.8 Developer name and address. Questions, complaints, or claims about the app go to: Vero Transportation, LLC, [mailing address: LLC registered address from the Mississippi Secretary of State filing, pending]; telephone [support phone: new Telnyx number forwarding to Chris, digits pending]; email team@ridevero.app.

24.9 Third-party terms. You must comply with any third-party terms that apply when you use the app, such as your wireless data service agreement and the terms of any music service you connect.

24.10 Third-party beneficiary. You and Vero agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

25. General terms

25.1 Entire agreement. These Terms, the Privacy Policy, and any ride-specific terms shown in the app when you book make up the whole agreement between you and Vero about Vero's services.

25.2 Severability. If a court or arbitrator finds part of these Terms unenforceable, that part is enforced to the extent allowed and the rest of these Terms stays in effect. Section 20.13 covers the arbitration section.

25.3 No waiver. If Vero does not enforce a part of these Terms at one time, Vero can still enforce it later.

25.4 Assignment. You may not transfer your rights under these Terms. Vero may transfer them as part of a merger, acquisition, or sale of its business, and will tell you if it does.

25.5 Events outside our control. Vero is not liable for delays or failures caused by events outside its reasonable control, such as severe weather, road closures, government orders, or network outages. When Vero cancels a ride for one of these reasons, Section 7.6 applies.

25.6 Drivers. Vero's drivers are Vero employees. Separate terms govern their work, and your contract for the ride is with Vero.

25.7 Survival. Sections 3.5, 3.6, 6, 7, 8, 11.3, 11.5, 12, 17.5, 18.3, 18.4, 19, 20, 21, 24, and 25 continue to apply after your account closes.

25.8 Reading these Terms. Headings are for convenience. "Including" means "including, without limitation."

25.9 Notices. Vero sends notices to you in the app, by push notification, by text, or to the email on your account. You send notices to Vero at the addresses in Section 26.

26. Contact

Vero Transportation, LLC [mailing address: LLC registered address from the Mississippi Secretary of State filing, pending] Phone: [support phone: new Telnyx number forwarding to Chris, digits pending] Email: team@ridevero.app